Best Auto Repair, Fitchburg

CONTACT US
  • Absolute Auto Repair Center - Fitchburg
    48 Summer St
    Fitchburg, MA 01420
    978-342-3100 Facebook Google My Business

  • Absolute Auto Repair Center -Shirley
    38 Ayer Rd
    Shirley, MA 01464
    978-425-5540 Facebook Google My Business

CODE OF ETHICS

Working Hours
  • Mon 8:00AM - 5:30PM
    Tue 8:00AM - 5:30PM
  • Wed 8:00AM - 5:30PM
    Thu 8:00AM - 5:30PM
  • Fri 8:00AM - 5:30PM
    Sat Closed
  • Sun Closed

CODE OF ETHICS

As a member of the TECH-NET Professional program we agree to:

Ethics

  • Recommend corrective and maintenance services and explain to the customer which of these is required now to correct existing problems and which are for preventive maintenance.

  • Offer customers a price estimate for work to be performed.

  • Obtain prior authorization for all work done, in writing or by other means satisfactory to the customer.

  • Make every effort to keep the customer informed about appointments and completion deadlines.

  • Furnish an itemized invoice for parts and services, priced fairly, which clearly identifies any used or remanufactured parts. Replaced parts may be inspected upon request.

  • Furnish or post copies of any warranties covering parts or service. Use quality Advance Auto Parts auto parts, guaranteed coast to coast.

  • Provide and honor Advance Auto Parts manufacturer warranties.

  • Exercise reasonable care for the customer's property while it is being serviced.

  • Make every effort to fix the customer's vehicle right the "first time".

  • Maintain a system for fair settlement of customer's complaints.

  • Cooperate with established consumer complaint mediation activities.

  • Uphold the high standards of the profession and seek to correct any or all abuses within the automotive industry.

What People Say About Us

  • reviewicon
    , 04/07/2021

    Awesome experience! Great work, great price and done quickly! I highly recommend!

  • reviewicon
    , 04/01/2021

    Scott and his crew are very knowledgeable and professional. They finished the job ahead of schedule.

  • reviewicon
    , 04/01/2021

    I had a wonderful experience at Absolute Auto! I had visited other shops in the area and had no resolutions. Absolute Auto gave quick feedback about my thermostat housing unit and the repairs needed. I was able to pick my car up the same day! Employees were very helpful and friendly. Reasonable pricing. I highly recommend!

  • reviewicon
    , 04/01/2021

    Scott was generous with time and thoroughly answered my questions before and after repairs were done. I felt that his guidance was honest and objective, allowing me to make a good repair decision. Also, he was able to fit my car in very quickly even when the shop was very busy. I really like that Absolute prepares a very detailed work summary for the customer. Summary includes pictures of actual parts replaced. Never saw this done in shops I visited in other parts of Massachusetts. Work is high quality and pricing seems competitive. I definitely will be back for future work!

  • reviewicon
    , 03/28/2021

    All good.

  • reviewicon
    , 03/25/2021

    Always fast and direct

Call us for service: 978-342-3100

ASE (Automotive Service Excellence)
IATN (International Automotive Technicians' Network)
ASE Master Technician
NFIB (National Federation of Independent Business)
ASA (Automotive Service Association)
Valvoline
TECH-NET Professional Auto Service - Trans
  • Car Care Aware