Best Auto Repair, Fitchburg

CONTACT US
  • Absolute Auto Repair Center - Fitchburg
    48 Summer St
    Fitchburg, MA 01420
    978-342-3100 Facebook Google My Business

  • Absolute Auto Repair Center -Shirley
    38 Ayer Rd
    Shirley, MA 01464
    978-425-5540 Facebook Google My Business

CODE OF ETHICS

Working Hours
  • Mon 8:00AM - 5:30PM
    Tue 8:00AM - 5:30PM
  • Wed 8:00AM - 5:30PM
    Thu 8:00AM - 5:30PM
  • Fri 8:00AM - 5:30PM
    Sat Closed
  • Sun Closed

CODE OF ETHICS

As a member of the TECH-NET Professional program we agree to:

Ethics

  • Recommend corrective and maintenance services and explain to the customer which of these is required now to correct existing problems and which are for preventive maintenance.

  • Offer customers a price estimate for work to be performed.

  • Obtain prior authorization for all work done, in writing or by other means satisfactory to the customer.

  • Make every effort to keep the customer informed about appointments and completion deadlines.

  • Furnish an itemized invoice for parts and services, priced fairly, which clearly identifies any used or remanufactured parts. Replaced parts may be inspected upon request.

  • Furnish or post copies of any warranties covering parts or service. Use quality Advance Auto Parts auto parts, guaranteed coast to coast.

  • Provide and honor Advance Auto Parts manufacturer warranties.

  • Exercise reasonable care for the customer's property while it is being serviced.

  • Make every effort to fix the customer's vehicle right the "first time".

  • Maintain a system for fair settlement of customer's complaints.

  • Cooperate with established consumer complaint mediation activities.

  • Uphold the high standards of the profession and seek to correct any or all abuses within the automotive industry.

What People Say About Us

  • reviewicon
    , 01/24/2022

    I needed some repairs and took my car to absolute. Scott's team found the problem and my car is running great. I just got my oil changed there too. No problems and I am happy. Thanks again.

  • reviewicon
    , 01/13/2022

    EXCELLENT! The guys and ladies at Absolute Auto treated me right. They did professional work on my GMC, solved my issues, and didn't gouge at all. Fair prices, great work, friendly people. Highly recommended.

  • reviewicon
    , 01/05/2022

    The BEST garage and mechanics in Shirley, so very dependable, always a great job. Would highly recommend Absolute Auto Repair to everyone! Always willing to help you out and go the extra mile to do the job right.

  • reviewicon
    , 01/05/2022

    Friendly service, very reasonable man. Pleasure to do business here.

  • reviewicon
    , 01/04/2022

    Great job on the oil change and giving the car a check and an inspection sticker! Super!

  • reviewicon
    , 12/29/2021

    Great job by Absolute. Stephanie at the front desk is awesome - very friendly, helpful and knowledgeable. Keith was very helpful in describing the issues, offering up resolution options, and getting the work done in a timely manner. I really like their web-based services process - so very up-to-date in their service - but also that they'll take the time to personally and verbally walk you through the diagnoses and service plans. Overall, great place.

Call us for service: 978-342-3100

ASE (Automotive Service Excellence)
IATN (International Automotive Technicians' Network)
ASE Master Technician
NFIB (National Federation of Independent Business)
ASA (Automotive Service Association)
Valvoline
TECH-NET Professional Auto Service - Trans
  • Car Care Aware