Best Auto Repair, Fitchburg

CONTACT US
  • Absolute Auto Repair Center - Fitchburg
    48 Summer St
    Fitchburg, MA 01420
    978-342-3100 Facebook Google My Business

  • Absolute Auto Repair Center -Shirley
    38 Ayer Rd
    Shirley, MA 01464
    978-425-5540 Facebook Google My Business

CUSTOMER SERVICE

Working Hours
  • Mon 8:00AM - 5:30PM
    Tue 8:00AM - 5:30PM
  • Wed 8:00AM - 5:30PM
    Thu 8:00AM - 5:30PM
  • Fri 8:00AM - 5:30PM
    Sat Closed
  • Sun Closed

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

Discover More About Appointments and Repair Services At Absolute Auto Repair Center in Fitchburg

Alignment Services
Appointment Request
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What People Say About Us

  • reviewicon
    , 05/26/2022

    Honest and fair garage! Good work at an affordable price.

  • reviewicon
    , 05/24/2022

    I liked that I was greeted with courtesy, respect and appreciation by Scott and that the owner Bryan came out of his office to meet me because he heard that it was the first time I had brought my car in for service. He even came around the counter to shake my hand. I also liked that the technician who was servicing my car clearly took a careful look at all of the systems to accurately evaluate the highest maintenance needs of my vehicle, as well as the high quality of work that was performed on my vehicle. I appreciate having a place to bring my car that is committed to providing high quality service to its customers. I highly recommend Absolute Auto Repair to anyone looking for a full service auto repair shop to help their vehicle stay safe on the road.

  • reviewicon
    , 05/24/2022

    LISTEN PLEASE!! I have never written a review for anything in my life but scott and the guys at absolute deserve however long this takes. I had my chrysler 300c engine blow and I love the car and was going to do whatever it took to fix it. Scott talked to me on the phone for nearly a half hour as honest as not just a mechanic but like a human being that cared whether I was wasting money trying to save something that wasn't worth saving!! Listen he just saved me almost 10 grand being honest and I am so grateful. This is a place where they will explain things in such detail and so you understand. Other places would've told me get the engine even though I can buy a new car for cheaper. Not scott and the guys at absolute he literally could've made a ton of money from me but knew It was not the right thing to do. He also told me before I buy anything or need any advice on a car give him a call!!??? WHAT??!! no mechanic I know of or have even heard of would do that. If you need work done on your car and want honesty and to be told like a friend what he thinks take your car there and you will be blown away by the service and knowledge they provide!! Thank you Scott and everyone else at absolute you guys are freakin awesome!!

  • reviewicon
    , 05/25/2022

    Always good service, friendly staff, decent prices. Usually busy, but they will do what they can to get you in.

  • reviewicon
    , 05/24/2022

    I liked that I was greeted with courtesy, respect and appreciation by Scott and that the owner Bryan came out of his office to meet me because he heard that it was the first time I had brought my car in for service. He even came around the counter to shake my hand. I also liked that the technician who was servicing my car clearly took a careful look at all of the systems to accurately evaluate the highest maintenance needs of my vehicle, as well as the high quality of work that was performed on my vehicle. I appreciate having a place to bring my car that is committed to providing high quality service to its customers. I highly recommend Absolute Auto Repair to anyone looking for a full service auto repair shop to help their vehicle stay safe on the road.

  • reviewicon
    , 05/24/2022

    LISTEN PLEASE!! I have never written a review for anything in my life but Scott and the guys at Absolute deserve however long this takes. I had my Chrysler 300c engine blow and I love the car and was going to do whatever it took to fix it. Scott talked to me on the phone for nearly a half hour as honest and not just a mechanic but like a human being that cared whether I was wasting money trying to save something that wasn't worth saving!! Listen he just saved me almost 10 grand being honest and I am so grateful. This is a place where they will explain things in such detail and so you understand. Other places would've told me to get the engine even though I can buy a new car for cheaper. Not Scott and the guys at Absolute he literally could've made a ton of money from me but knew it was not the right thing to do. He also told me before I buy anything or need any advice on a car give him a call!! WHAT??!! No mechanic I know of or have even heard of would do that. If you need work done on your car and want honesty and to be told like a friend what he thinks, take your car there and you will be blown away by the service and knowledge they provide!! Thank you Scott and everyone else at Absolute you guys are freakin awesome!!

Call us for service: 978-342-3100

ASE (Automotive Service Excellence)
IATN (International Automotive Technicians' Network)
ASE Master Technician
NFIB (National Federation of Independent Business)
ASA (Automotive Service Association)
Valvoline
TECH-NET Professional Auto Service - Trans
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