Best Auto Repair, Fitchburg

CONTACT US
  • Absolute Auto Repair Center - Fitchburg
    48 Summer St
    Fitchburg, MA 01420
    978-342-3100 Facebook Google My Business

  • Absolute Auto Repair Center -Shirley
    38 Ayer Rd
    Shirley, MA 01464
    978-425-5540 Facebook Google My Business

CUSTOMER SERVICE

Working Hours
  • Mon 8:00AM - 5:30PM
    Tue 8:00AM - 5:30PM
  • Wed 8:00AM - 5:30PM
    Thu 8:00AM - 5:30PM
  • Fri 8:00AM - 5:30PM
    Sat Closed
  • Sun Closed

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

What People Say About Us

  • reviewicon
    , 07/22/2021

    These folks are great! Whether for scheduled maintenance or when I'm in a jam, they've always come through with great service and reasonable prices.

  • reviewicon
    , 07/22/2021

    All I can say is 5 star service.

  • reviewicon
    , 07/19/2021

    The BEST garage and mechanics in Shirley so very dependable always a great job. Would Highly recommend Absolute Auto Repair to everyone! Always willing to help you out and go the extra mile to do the job right.

  • reviewicon
    , 07/15/2021

    I just moved back to Fitchburg and looking for a quality to place to take our vehicles, after researching the area and reading reviews I decided on Absolute Auto, it was definitely the right decision, the reviews were spot on!! Scott was fantastic, they did a thorough inspection to let me know what future issues might be coming up but nothing that was needed right now, superb customer service, they even have a rewards program!! Can't recommend this place enough!!

  • reviewicon
    , 07/14/2021

    Work is always done professionally at a good price. Updates are provided on the findings when your car is brought in based on their inspection; always helpful to know what may be coming up next for needed repairs. Stephanie at the front desk gets you in and out quickly and works with you for schedule changes.

  • reviewicon
    , 07/14/2021

    I went down to get an inspection sticker & I was in & out. Scott also took the time to explain what was going on with my car. Absolute Auto I would definitely recommend!

Call us for service: 978-342-3100

ASE (Automotive Service Excellence)
IATN (International Automotive Technicians' Network)
ASE Master Technician
NFIB (National Federation of Independent Business)
ASA (Automotive Service Association)
Valvoline
TECH-NET Professional Auto Service - Trans
  • Car Care Aware