Fitchburg, Shirley, & Gardner Auto Repair

Best shop in town by far!

Just love this place first rate service an all the guys are good and friendly to everyone. I would highly recommend to anyone needing anything done to their car.

Fast , friendly, and they get the job done without hitting you too hard in the wallet. I don't take my cars to anyone else.

I've been using West St Service for a few years now and they are the best service shop I've used. They are all friendly, extremely knowledgeable and very fair on their prices. I used to do a lot of my own car repairs, but with work and a family I find myself without much time for it anymore. I usually know what needs to be done and how long it should take and never once has West St been anything but 100% honest with me (or any other customers that I've seen). They even routinely tell me when I'm being *too* cautious when I can wait a little longer on routine replacements. Having a garage that works with me is a priority for me. When I start a repair and run into a snag or run out of time I know these guys will be there to bail me out. When my wife gets new tires and the crew there scares her to death about how worn her brake pads are, I know a quick trip to West St will give her the honest truth (in that case, that she had several months of pad left) and set her mind at ease. My one gripe is that I wish fewer people knew how good these guys are. Now when I need to schedule an appointment I have to wait a few days because they are booked solid. I'm happy for them, but I selfishly want them all to myself.

I had some minor service work done at West Street Servicenter a while back and felt totally comfortable with the people working on the car as well as the receptionist who greeted me. Very friendly and accomodating!

Their slogan says it all, they never try to suggest something you don't need. If they find something more that needs to be done they always run through things with you so you know exactly what you're getting. "Absolutely All Your Auto Repair Needs" These guys are stand up fellas!

We have had a terrible experience with this garage. When my car broke down, we had it towed there based their good reputation. After an evaluation, they informed me that they could fix the issue by sending out a part for repair. They assured me that after $800 and 1 week, I would be all set. Unfortunately, after 2 weeks, I am still without a car and there has been no more information forthcoming. I called on Monday and they said, they were still waiting and there was nothing they could do to help. Today, I demanded to speak to the manager who said they had received the part back on Friday and it wasn't right... so they resent the part and expected it back any day. Even thought I have repeatedly called to ask what was happening, no one bothered to let me know to prepare for another week without my car. My frustration is not only with the timeliness of their service, I understand that things come up that are outside of the shop's control. But the lack of communication is infuriating! At this point, I don't know if they are telling me the truth or if they are just stringing me along. I still have no idea when my car will be finished... Surely, a locally owned business can do better than this! I am committed to supporting the local businesses but when they abuse my trust and fail to respect my business, I will not make this mistake again.